Dear Lands End,
I love my Squall coat. And the girls have been wearing Squall coats for years--ever since I found that Squall jacket in the lost and found box at the library and it fit SC so well that she wore it for 2 years.
So what's with the kids Squall coats now?
First there's the zippers that always break. And JR's new coat not only has a zipper that ALREADY is breaking, the damned zipper is so narrow and recessed that she can barely zip it herself. I mean, this is a "little girl" coat, and you make toddler coats. Have you no pity for the mothers and preschool teachers out there trying to get wiggling, wriggling kids into these things?
You're cutting corners on the kids stuff (though not the prices) because how come the kids coats don't have storm flaps with velcro and inner knitted cuffs? My adult sized coat does and they make it a lot warmer. And if you ARE going to put such crappy, hard to fasten zippers on a kid's coat, at least the storm flap would allow it to close SOMEHOW!
I've sung the praises of your coats for years. And maybe the buyout by Sears has done something to your standards.
I've ordered JR another jacket, and it's not the Squall this time. I'm hoping that this version is better made and designed more for keeping kids warm and being easy to get on and off than it is for making them look fashionable. I mean, if that's all I wanted, I could spend a lot less money and save on shipping.
And if the kids clothes keep this up, her next coat will come from L.L. Bean.
Yours sincerely,
The Library Lady
(Who is very aggrevated from the struggle to get her 6 year old to put her coat ON this morning, never mind fasten the blasted thing....................)