I really goofed yesterday--someone pulled the fire alarm in the library and I didn't follow the drill as I should have.
Staff should have evacuated the building--we did make patrons leave, though not fast enough--and we didn't leave. That's a total no-no, and as the only department manager around when it happened, I am to blame.
I told my boss the whole story this morning and took the blame, and he was good about it--said it just proves we need to go over things with everyone. And we need to prod the circulation people who just STOOD there and didn't remind me of policy--the circ manager is planning to take care of yelling at them.
But I goofed, and I feel awful about it. I've been a supervisor for years, and usually I have acted correctly in a crisis. This time I didn't.
The only good thing is, I don't repeat mistakes-- I do learn to do the right thing the next time! The bad thing is, I seem to have to make that mistake........................